Outreach Home Visits: Frequently Asked Questions
Q: What areas do you cover?
A: England, Wales, Scotland, Northern Ireland.
Q: My baby is still in hospital, can you visit me?
A: In our experience it is better to arrange a visit once you are home. You already have a lot of people to deal with and your medical team are the best people to help you at this time. You are welcome to make a phone call or have email contact with the Support Services Team at this or any time. Our office hours are Monday Friday 9.00 16.30.
Q: How soon can you visit me?
A: We try to arrange to visit you as soon as possible after you have requested contact. We work Monday Friday. As we travel extensively we prefer to make our visits during the day and in winter are mindful of daylight hours and the need to travel safely. We will always endeavour to visit at a date and time that will suit you.
Q: Does my child have to be present?
A: No, your child does not have to be present, but it can be helpful for us to meet your child.
Q: Can you contact other people on my behalf?
A: Yes, this is part of our role. The professionals we have regular contact with are doctors, nurses, health visitors, occupational therapists, physiotherapists, speech and language therapists, nutritionists, play and nursery staff, teachers and other educationalists, hospice staff, social workers, charities and voluntary organisations.
Q: I’m very upset, I’m worried that I might be tearful during the visit.
A: Don’t worry, we are trained and used to dealing with these situations. We will always go at your pace.
Q: I’m so confused and upset, I don’t know what to ask. Can you still visit?
A: Yes, of course. We’re here to provide emotional as well as practical support. Our visits are very informal and we will always be led by you. Our families tell us that they find talking face to face can be helpful.
Q: How will you get here? What else do I need to know before you visit?
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This is a UK wide service free to all families regardless of where you live.
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If we need to stay overnight when we visit you, we will make arrangements to stay in suitable accommodation which will be booked directly by the Trust.
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If we do not have use of a car when we visit you, we use taxis and public transport funded by the Trust.
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We do not accept personal gifts. If a family wishes to contribute to the Trust they may make a donation and/or contact the Fundraising Team.
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We do not become involved in family fundraising activities or celebrations.
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We do not provide a medical service. We will support you to follow your child’s care plan and to contact appropriate medical services if you require them.
